Customer Care
Contour Products is committed to providing the best products and friendliest customer service. If you have any questions about ordering or a question about any of our great products. Please feel free to email us to customerserv@contourliving.com and we will respond as soon as possible. Emails will be answered during business hours from 8:30 a.m. - 5 p.m. Monday- Friday EST.
Contour Products has a consumer website just for you – our customer.
www.contourliving.com.
If you have any product questions, concerns or just want to chat, visit us today and we would be more than happy to help.
Customer Service Hours:
Monday – Friday: 8:30 am ~ 5:00 pm EST
Contact Us:
Phone Number: 800-950-0230
Contour Products has a consumer website just for you – our customer.
www.contourliving.com.
If you have any product questions, concerns or just want to chat, visit us today and we would be more than happy to help.
Customer Service Hours:
Monday – Friday: 8:30 am ~ 5:00 pm EST
Contact Us:
Phone Number: 800-950-0230
To check the status of your order 24 hours per day, seven days per week, simply click on the link in your email or visit the carriers site directly to view your tracking.
30 Day Comfort Guarantee Details:
We have a 30 Day Comfort Guarantee on the product, which allows you to try out the product. If for whatever reason, you do not like your new Contour product, it may be returned for a full refund (minus shipping costs).
30 Day Comfort Guarantee is for consumers to try the product and make sure it is to their satisfaction. If for any reason you are not 100% satisfied within 30 days of purchase with the product, return it for a refund of the purchase price. Packing and handling fees, shipping fees, processing fees or other costs other than the product purchase price are not eligible for refund. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com.
30 Day Comfort Guarantee Details:
We have a 30 Day Comfort Guarantee on the product, which allows you to try out the product. If for whatever reason, you do not like your new Contour product, it may be returned for a full refund (minus shipping costs).
30 Day Comfort Guarantee is for consumers to try the product and make sure it is to their satisfaction. If for any reason you are not 100% satisfied within 30 days of purchase with the product, return it for a refund of the purchase price. Packing and handling fees, shipping fees, processing fees or other costs other than the product purchase price are not eligible for refund. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com.
*For BackMax returns, please email customerserv@contourliving.com regarding our 30-Day Pick Up Policy.*
Contour Customer Care Warranty
Additionally, it is also covered under a 1-year Contour Customer Care Warranty against any manufacturing defects.
The warranty excludes normal wear and tear. The warranty extends to the original purchaser and any valid claim must be accompanied with proof of defect and proof of purchase. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com. Purchaser must return defective product by prepaid shipping means to Contour Products, Inc, or its designated representative. Contour Products will, at its option, replace or refund the original purchase price paid for the product excluding any packing or handling fees originally paid. Guarantee excludes discoloration, stains or conditions resulting from abuse or unintended use.
Contour Customer Care Warranty
Additionally, it is also covered under a 1-year Contour Customer Care Warranty against any manufacturing defects.
The warranty excludes normal wear and tear. The warranty extends to the original purchaser and any valid claim must be accompanied with proof of defect and proof of purchase. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com. Purchaser must return defective product by prepaid shipping means to Contour Products, Inc, or its designated representative. Contour Products will, at its option, replace or refund the original purchase price paid for the product excluding any packing or handling fees originally paid. Guarantee excludes discoloration, stains or conditions resulting from abuse or unintended use.