Warranty
Your purchase is covered under a 1-year Contour Customer Care Warranty against any manufacturing defects.
The warranty excludes normal wear and tear. The warranty extends to the original purchaser and any valid claim must be accompanied with proof of defect and proof of purchase. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com. Purchaser must return defective product by prepaid shipping means to Contour Products, Inc, or its designated representative. Contour Products will, at its option, replace or refund the original purchase price paid for the product excluding any packing or handling fees originally paid. Guarantee excludes discoloration, stains or conditions resulting from abuse or unintended use.
The warranty excludes normal wear and tear. The warranty extends to the original purchaser and any valid claim must be accompanied with proof of defect and proof of purchase. Purchaser must provide proof of purchase and contact customer service for return authorization prior to returning the product. To request a return authorization, consumers can contact customer service by dialing 800-950-0230 or send email to customerserv@contourliving.com. Purchaser must return defective product by prepaid shipping means to Contour Products, Inc, or its designated representative. Contour Products will, at its option, replace or refund the original purchase price paid for the product excluding any packing or handling fees originally paid. Guarantee excludes discoloration, stains or conditions resulting from abuse or unintended use.